FAQ

Frequently Asked Questions

Damaged Goods

We are so sorry that your order was damaged! Please let us know within 48 hours what the damage is so that we can work on getting you a replacement or a credit. Please email reports of damage including a picture to email address nomadvetservices@gmail.com

How long will it take to get my order?

Typically, it takes between 2-3 business days to receive your order.  There are no deliveries on weekends or holidays.

Can my order be shipped to my home or work?

Upon check out, choose to have your order delivered to your home for a fee which will be estimated at check out. Delivery fees vary based on your location and the weight of your order. Please note that you must be home to receive the delivery. We are not responsible if the order is stolen or damaged once delivered. You may use a business address instead of your home address to ensure someone is there to receive the order.  

What if the delivery to my home is stolen?

Nomad Veterinary Services is not responsible for any packages that are stolen, go missing, or are damaged from your doorstep after delivery.

This is not what I ordered.

We are sorry that you received something different than what you were expecting. Please email us so we can correct this for you.  There is a 7 day window to return an item from the day it is delivered to your home, so please alert us to any errors as soon as possible so we can correct it for you. 

Can I cancel my auto-ship food order?

You can cancel your auto-ship food order at any time by logging into the site and canceling it.

I can’t find the food you told me to purchase on your site.

Please call us for clarification on the correct diet for your pet. Some pet foods do change formulas and/or packaging. Sometimes they are discontinued by the supplier.

Can I return a supplement that my pet won’t take?

Unfortunately, once opened, supplements cannot be returned.  Please call us if you have questions about a particular supplement to see if it is correct for your pet before you purchase it. Unopened supplements will be dealt with on a case by case basis.

This item won’t fit my pet. Too big or too small.

We can exchange the item you bought with the same item in a different size within 7 days of purchase. The item must be in original packaging and be in saleable condition. If it is after the 7 day exchange window, restocking fees of XX% will apply. If you have concerns about sizing, please call us for advice.

I received a promotion code. How do I apply it?

Upon checkout, you will see a box to enter the promo code you received. It will apply the discount and calculate your final price.

What if there is a recall on a product?

Should there be a recall on any product (food, treat, toy, etc.), we will do our best to contact all clients who have bought that product in the time frame noted by the supplier. Actions will be detailed as to how to return product and to whom, in the recall notice.

Can I return this?

It depends on what this is but likely yes!

There is a 7 day window to return an item from the day it is delivered to your home. The return must be in a shape where it can be resold (unused, tags attached, no visible damage).